PRODUCTS & services services
what we offer
Billing System Data Integration
Our system is designed to easily implement data exchange with billing systems, integrated with real-time reporting enabling Municipal users to view records imported to and exported from the system, customer balances and restrictions.
Arrears Recovery and Account Payment
The system is capable of integrating with the existing billing systems to exchange customer and account information, collect arrears, and receive payments for other Municipal accounts. It can collect arrears either as a percentage of sales or as a minimum payment per month or transaction. Customers also have the choice to pay off their arrears in full or to make a payment higher than the minimum required in the month at any time during the month.
Reports
Our innovative system provides comprehensive reports and in-depth reports as a part of the implementation process. All reports are updated online and are available immediately to the user. Our standard report set includes but is not limited to:
- Transactions by customer, vending point
- Sales summaries by day and month
- A monthly management summary
- Exception reports showing low and no buying
Features
Our innovative system allows for remote user access, enhancing response time and increasing efficiency. Engineering tokens are available from the management system interface, allowing technicians in the field to update meter details directly.
The system utilises a single database, and once updates are performed to a customer’s record, they are immediately available for vending without having to perform any secondary tasks such as transfers or synchronisation.
Our system has an advantage over its traditional predecessors in that it is maintained and updated centrally. All management client updates are made to the web page, and vending Client web application updates are automatically deployed to the client at system start-up.
In addition, the deployment of new vending systems is easily managed by the client’s IT staff, as the only intervention required from Utilities World is the provision of a new SSL certificate for the client.
Systems & Services
- Cloud Based System
- Web Interface
- Secured by SSL certificate, two-factor authentication
- Arrears Recovery and Account Payments
- Integrated Third Party Merchants
- Bill Payments
- Data Cleansing
- Business Intelligence
- Funded Revenue Enhancement
- TID Updates
- Self Service
- House-to-House
- Cashiers and Vendors
- LPU Audits and Data Management
- Spatial Data Capture
- STS 6 Certified
- ISO Certified
Third Party Channels
We are connected in real-time to Easy Pay and Blue Label Technologies and are able to offer third-party vending services at all enabled outlets. This includes all Pick n Pay and Shoprite stores, Boxer stores, Spar stores as well as most fuel stations.
Our partnered vendors allow customers to purchase at all hours and from multiple points at the likes of the national Pick n Pay outlets, FNB ATM and the Easy Pay website. Third-party sales are settled twice monthly with clients using a simple and transparent remittance and payment process.
We also include and sign up any local spaza or shop that the community is familiar with and support and this in turn supports the local business trade as well.
Additional Benefits
User-Friendly Customer Portal
Easy to access anywhere, anytime.
Customers can view information in the safety of their homes.
Information at their fingertips!
Meter Management and Audit Application (MMA)
Android mobile application to record meter data, audits, GIS coordinates and pictures.
Paperless.
Real time updates.
TID rollover readiness and implications
Proven methodology.
The first to successfully assist a municipality with its TID Rollover process
